WhatsApp Business API AI Agents Platform Voice on WhatsApp Pricing
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Solutions · Finance and insurance

WhatsApp for finance and insurance: quote in minutes, collect on time and serve customers without queues

✓✓

📝 Quotes that don’t go cold 💳 Due dates and payment arrangements 🚗 Claims opened from the chat 🔐 Identity verified before sharing data
Four everyday situations

What happens at a lender or insurer, and how WhatsApp solves it

These are processes with many steps and many messages. WhatsApp doesn’t change them: it makes them faster and keeps a record of each one.

Sales“How much would it cost to insure my car? Can I get a loan for this amount?”

The prospect arrives from an ad or the website and wants a figure. If the form is long or nobody calls, they leave. The quote has to come out in the same conversation.

How it is handledThe AI agent asks only for what it needs (car model and year, or amount and term), queries your quoting engine via API and replies with the price and terms. If the customer goes ahead, it collects the documents in the same chat and passes the case to an adviser with everything already filled in. Every lead ends up qualified and assigned.
AI sales agentLead qualificationIntegrations
CollectionsThe instalment is due on Friday and it is not on the customer’s mind

Most early arrears are not about unwillingness to pay: people simply forget. A reminder that is read in time avoids the phone call, the late-payment penalty and the awkward conversation.

How it is handledDue-date reminders with Meta-approved utility templates, including the payment link, segmented by product and arrears stage. If the customer replies that they can’t pay, the agent proposes an arrangement within the rules you set and hands over to a collections officer when negotiation is needed.
Collections AI agentCampaigns
Claims and complaints“I’ve had a crash, what do I do?”

It is the moment when customers most need their insurer and have the least patience. A web form is no use at the roadside; a chat with photos is.

How it is handledThe agent opens the case, asks for the photos, the location and the other party’s details step by step, and confirms the claim number. The team follows it up from the same shared inbox, and every update (loss adjuster assigned, repair garage, outcome) goes out automatically as a WhatsApp notice.
AutomationMulti-agent
Customer service“What’s my balance? Until when am I covered?”

Simple queries that today go through a call centre. When personal data is involved, you don’t answer just anyone: first you verify who is asking.

How it is handledThe agent verifies identity with the method you choose (a code sent to the customer, validation in your system) and only then answers with the balance, due dates, cover or the status of a request, querying your system via API. Anything it can’t resolve, it hands over with context. Everything is logged.
Customer serviceOfficial API

An official WhatsApp Business API number with the institution’s verified name, no personal mobile phones or third-party apps. We work with banks, fintechs, lenders and telecoms companies: see case studies.

This is how it looks

A policy quoted, issued and followed up

An example conversation with an insurer’s AI agent. The data is sample data; the flow is the real one.

  1. Ask for for a quote for their car.
  2. Get the price and cover options in the chat.
  3. Sends the documents through the same channel.
  4. Get the issued policy.
  5. Get the reminder before the due date.
What you need

Four pieces, combined to suit your institution

A small lender starts with the official number and due-date reminders. A large institution adds the AI agent with identity verification and integration with its core system.

✅

Verified official number

WhatsApp Business API in your institution’s name, with no risk of bans and the volume a large portfolio needs.

See the official API → 💳

Collections on WhatsApp

Reminders, payment arrangements and payment links with approved templates, segmented by arrears stage.

See collections → 🤖

AI agent that quotes

Quotes from your rate table, collects documents, qualifies the lead and passes it to an adviser with everything filled in.

See the Sales Agent → 🔗

Connected to your core system

Quoting engine, management system and CRM connected via API or n8n, with identity verification before any data is shared.

See integrations →
Is your institution next?

Tell us which process takes up most of your time: quoting, collecting or customer service

No setup fee. We’ll tell you where to start, which templates you need approved and how to verify identity before sharing data. Or try it now with the agent alongside.

Talk to sales on WhatsApp Go to the contact form