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The same AI behaves differently depending on where it lives. It is not a design question: the channel simply has different rules.
| Chatbot on your website | AI agent on WhatsApp | |
|---|---|---|
| If the customer leaves | GoneThey close the tab and the conversation disappears. There is no way to pick it up again. | Still thereThe chat stays on their phone. You can pick it up tomorrow and they can come back whenever they like. |
| Who is writing | An anonymous visitorYou know someone is there, but not who. You have to ask for their details to find out anything. | A real numberThey arrive identified. The agent recognises them if they have talked before, even if it was months ago. |
| How they communicate | Text onlyTyping into a chat box. Nobody sends a voice note to a website. | The way they talkText, voice notes, photos of the product they are looking for, location. The agent understands all of it. |
| Getting back in touch | ImpossibleIf they did not leave an email, they do not exist. They left and there is no way back. | With rulesWithin 24 h, freely. After that, with an approved template — Meta's rules. |
| Handing over to a person | Change of channel"Leave us your email and we will get in touch." The customer has already gone. | Without movingThe same conversation moves to a human agent. The customer does not notice the change of system. |
That is why an agent designed for the web underperforms here: it is solving a problem that does not exist on WhatsApp, and missing the one that does.
On the web, every visit starts from scratch. Not here. Tap each moment to see what the agent knows at each one.
An agent that makes things up does more harm than one that does not answer. Ours has three ways out, and none of them is improvising.
If the question is ambiguous, it asks for the missing detail instead of guessing. "For how many people?" before quoting for anything.
If the answer is not in its knowledge base, it admits it. No made-up facts that you later have to retract.
It hands over to a human agent with the full context of the chat. And once the matter is resolved, it can take the conversation back.
The handover works both ways and happens inside the shared inbox: the person sees the whole conversation, not a summary.
See how the handover worksIt is the only channel where speaking is the norm. An agent that only reads text misses half the enquiries.
It transcribes the customer's voice note and understands it just like a written message, slang and background noise included.
It can answer with voice, not just text. For someone who is driving or does not want to read, it completely changes the experience.
The live voice conversation is a real call with the AI, inside the same channel and with nothing to install.
You do not have to take our word for it: send the agent a voice note and see how it replies.
An AI agent on WhatsApp needs the official channel underneath. If someone offers you one without it, they are using an unofficial route and your number is at risk.
The number enabled by Meta. It is what lets a system read and write on your WhatsApp without putting the account at risk.
See WhatsApp Business API → + 2Your catalogue, your prices, your policies and the way you talk. Without that, it is a generic bot that will say just about anything.
See AI Agents →If your number is already on the API with another provider, you can bring it over without losing it: we explain how in switching provider.
The agent on our website is the same product we will train with your information. Write to it the way you would message a business on WhatsApp.
It transcribes, understands and answers you with voice.
It remembers what you told it earlier in the same conversation.
You will see the handover to WhatsApp, exactly as your customer would.
It knows our prices and our product because it is connected to the same information we use with customers. With yours loaded, it would do the same for your business.