WhatsApp Business API AI Agents Platform Voice on WhatsApp Pricing
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Solutions · Laboratories

WhatsApp for laboratories: appointments, preparation and results without swamping the phone lines

✓✓

🗓️ Automatic appointments and reminders 🧪 Preparation instructions sent automatically 🔒 Results with secure access 🏥 Every branch, one number
Four everyday situations

What happens in a laboratory, and how WhatsApp solves it

The same calls come in every morning. Most of them don’t need a person: they need a clear, timely answer.

Appointments“Do you have an appointment early tomorrow at the city-centre branch?”

The most common call, and the one that keeps reception busiest. The booking calendar already knows the answer; the patient just wants to pick a time without waiting on hold.

How it is handledThe AI agent shows the branches and available times, books the appointment and confirms it in the same conversation. The day before, a reminder goes out with a Meta-approved template, with the option to confirm or reschedule in one tap. Fewer no-shows, fewer calls.
Customer service AI agentTemplatesIntegrations
Preparation“Do I need to fast? For how many hours?”

If the patient arrives unprepared, the appointment is wasted and everything has to be done again. The instructions are always the same for each test, but nobody reads them on paper.

How it is handledWhen the appointment is confirmed, the system automatically sends the instructions for the booked test: fasting, medication, what to bring. If the patient asks something else, the agent replies with the laboratory’s official information and hands over to the biochemistry team when the question is clinical.
AutomationWhatsApp chatbot
Results“Are my results ready yet?”

The second most frequent call, and the most sensitive. A result is not sent over chat as a loose file: the patient is told it is ready and accesses it securely.

How it is handledOnce the report is validated, the patient receives a WhatsApp notice with the link to their results portal, protected by their ID. No clinical data in the message. If they prefer to collect it at the branch, the agent tells them the opening hours and what to bring.
TemplatesOfficial API
Health plans and enquiries“Do you accept my health insurance? How much is a lipid profile?”

Pre-visit questions that today are answered one by one, by phone, during reception hours. Outside those hours, nobody answers and the patient goes to another laboratory.

How it is handledThe agent replies 24 hours a day with the list of health plans, the tests and the self-pay prices you upload, and if prior authorisation is needed, it explains the process. Anything not in its information is handed over to a person with the full conversation.
Customer serviceMulti-agent

A single WhatsApp Business API number for every branch, with the laboratory’s verified name. Each branch handles its own conversations from the same shared inbox.

This is how it looks

A complete appointment, from booking to result

An example conversation with a laboratory’s AI agent. The data is sample data; the flow is the real one.

  1. Ask for for an appointment for a test.
  2. Choose a branch and time from those available.
  3. Get the preparation instructions for the test.
  4. Confirm with the reminder the day before.
  5. Accesses the result through a secure link.
What you need

Four pieces, combined to suit your laboratory

A single-site laboratory starts with the official number, reminders and results notices. A network of branches adds the AI agent and integration with its management system.

✅

Verified official number

WhatsApp Business API in the laboratory’s name, with no risk of bans and valid for every branch.

See the official API → 🗓️

Reminders and notices

Appointment, preparation and results-ready notices with Meta-approved utility templates, scheduled from your booking calendar.

See templates → 🤖

Customer service AI agent

Books appointments, answers questions about health plans, prices and opening hours 24 hours a day and hands over to a person when the question is clinical.

See the agent → 🔗

Connected to your system

Booking calendar, results portal and management system connected via API or n8n, so notices go out automatically.

See integrations →
Is your laboratory next?

Tell us how many branches you have and how you deliver results today

No setup fee. We’ll tell you what to automate first, how to notify results without exposing clinical data and whether your system connects directly or via API. Or try it now with the agent alongside.

Talk to sales on WhatsApp Go to the contact form