WhatsApp Business API AI Agents Platform Voice on WhatsApp Pricing
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Solutions · E-commerce

WhatsApp for your online store: sell, confirm orders and recover carts

✓✓

📦 Order status without having to ask 🛒 Carts recovered with permission 🤖 Sell with your catalogue and your stock 🔗 Shopify, WooCommerce and your API
Four everyday situations

What happens in an online store, and how WhatsApp solves it

No need to imagine unusual cases. These four conversations happen hundreds of times a month in any store that sells seriously.

After-sales"Where is my order?"

It is the most frequent question in any store and the one that takes up most of the team’s time. The answer already exists in your system; the problem is that the customer can’t see it, so they message you.

How it is handledEvery status change (confirmed, dispatched, out for delivery, delivered) goes out automatically as a WhatsApp message with a Meta-approved utility template. And if customers ask anyway, the AI agent looks up the order by number or phone and replies in the same conversation.
AutomationTemplatesIntegrations
Sales“Would a size M fit me? How long will it take to arrive?”

The question before buying. If nobody replies within minutes, the cart goes cold and the sale goes to another store that did reply.

How it is handledAn AI agent with your catalogue and your stock replies instantly: availability, price, delivery time and the payment link. When the question is unusual or the customer wants to talk to someone, it hands over to a person with the full context.
AI sales agentWhatsApp chatbot
RecoveryThe cart left halfway

Someone picked a product, reached checkout and left. The reminder email lands in the promotions tab; the WhatsApp message gets opened.

How it is handledA WhatsApp reminder with the product and a direct link to checkout, sent only to people who agreed to receive messages from the store (Meta’s rule is opt-in, and we follow it). It goes out with an approved marketing template, scheduled and measured.
CampaignsMeta’s rules
Exchanges and returns“I got the wrong size, how do I exchange it?”

This is where the review is won or lost. The customer wants a quick, clear solution, not a form on the website they can’t find.

How it is handledThe agent explains the procedure, asks for the photo or the order number and opens the case; the team follows it up from the same shared inbox, with the full conversation. If your store uses return labels, they are sent on WhatsApp.
Customer serviceMulti-agent

All from a single WhatsApp Business API number, verified and in your store’s name. No third-party apps or shared mobile phones.

This is how it looks

A complete sale in five messages

An example conversation with a shoe store’s AI agent. The data is sample data; the flow is the real one.

  1. Ask about size and delivery.
  2. Answer with real stock and delivery time.
  3. Closes the sale with the payment link.
  4. Confirm the order with a utility template.
  5. Notifies the customer when it ships, without anyone asking.
What you need

Four pieces, combined to suit your store

A small store starts with the official number and templates. A large one adds the AI agent and integration with its own system. It is all in the same plan.

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Verified official number

WhatsApp Business API in your store’s name, with no risk of bans and with a product catalogue.

See the official API → 📣

Campaigns and reminders

Launches, offers and abandoned carts with approved templates, segmentation and per-message results.

See campaigns → 🤖

AI agent that sells

Replies with your catalogue and your stock 24 hours a day, closes with a payment link and hands over to your team when needed.

See the Sales Agent → 🔗

Connected to your store

Shopify, WooCommerce or your own system via API and n8n: orders, shipping statuses and stock in the conversation.

See integrations →
Is your store next?

Tell us what you sell and how many orders you handle

No setup fee. We’ll tell you what to automate first, which templates you need approved and whether your store connects directly or via API. Or try it now with the agent alongside.

Talk to sales on WhatsApp Go to the contact form